Customer Service Officer Export

This is why you want to work as a Customer Service Officer Export at Velder

• You are the first point of contact for our customers all over the world.
• You ensure that the entire process from order to delivery runs smoothly.
• You work in a complex and dynamic environment with plenty of room for your own initiative, which ensures that you remain challenged.
• There is cheese in the department every week to taste (who wouldn’t want that!) and you will learn everything about cheese.

This is what you’re going to do

As a Customer Service Officer Export you are the link between our international customers, the Sales team and our Supply Chain. You are responsible for the process from order to delivery. You enter orders, ensure that transport between our product and loading locations is arranged and you ensure that the necessary transport and customs documents are available. You also process and follow up on complaints, returns and any subsequent deliveries. Finally, you monitor the progress of the order process and resolve (threatening) disruptions.

This is where you will work

Our employees are the heart of Velder, it is where the love for cheese melts together. We convey this love in everything we do. From our farmers to our employees and from our customers to our consumers, they all know what it takes to deliver quality and recognize passion.

With more than 2,500 different Dutch and foreign types of cheese in stock, we create millions of moments of happiness for consumers at home and abroad every day with around 450 employees. Supplemented with knowledge and inspiration, we provide the food experience for diverse customers from various sales channels. We do this from an autonomous position within Royal FrieslandCampina.