Team Lead Customer Service

This is why you want to work as a Customer Service Team Lead at Velder

• You and your team ensure that the process from order to delivery runs smoothly and that our customers receive the best possible service.
• You use your coaching and leadership skills and can further develop them.
• You work in a complex and dynamic environment with plenty of room for your own initiative, which ensures that you remain challenged.
• There is cheese in the department every week to taste (who wouldn’t want that!) and you will learn everything about cheese.

This is what you’re going to do

As Team Lead Customer Service you are responsible for managing, motivating and inspiring our Customer Service team Wholesale & International. This team, consisting of 8 employees, ensures that the entire process from order to delivery runs smoothly so that the tastiest cheese is delivered to wholesalers in the Netherlands and international customers.

As a Team Lead you are the first point of contact for the team. You work closely with other departments such as Supply Chain and Sales to ensure that processes run smoothly, resolve complex issues and exceed customer expectations. Your responsibilities include:

• Lead, motivate and coach the team to achieve set goals.
• Ensuring efficient processing and handling of both orders and complaints.
• Initiating and implementing continuous (digital) improvements in the process.
• Monitoring customer satisfaction by proactively responding to customer needs.

This is where you will work

Our employees are the heart of Velder, it is where the love for cheese melts together. We convey this love in everything we do. From our farmers to our employees and from our customers to our consumers, they all know what it takes to deliver quality and recognize passion.

With more than 2,500 different Dutch and foreign types of cheese in stock, we create millions of moments of happiness for consumers at home and abroad every day with around 450 employees. Supplemented with knowledge and inspiration, we provide the food experience for diverse customers from various sales channels. We do this from an autonomous position within Royal FrieslandCampina.